ID: com.tcs.cep
Version: 2.0
Size: 3.7 Mb
Customer Portal (CP) Screenshots
How to setup Customer Portal (CP) apk for android
- For Android 4.0 or higher:Please to Settings, look down to Security, and select Unknown sources. Choosing this choice will enable to install apps download from the internet.
- For devices running on lower Android 4.0:
Please go to Settings - open the Applications option, and select Unknown sources, click OK on the popup alert.
Customer Portal (CP) Description
CP is a one stop reporting app for on the go tracking of all day-to-day business metrics and reports with respect to volume trending, SLA trending, productivity, customer satisfaction, escalations etc.Key Features/benefits
• Charts for Volume Trending and SLA trending and productivity
• Engagement management – Issue management, MOM, escalations, customer feedback
• Team charter, roles and responsibilities, training plan and tracker
• Provides role based access at the various engagement levels
• Seamlessly integrates and pulls data from other business applications
• Visibility to real time information, status and health of the engagement
• Business decisions powered through the readily available volume & SLA trending and productivity reports
• Transparent metrics reporting and process management
• Helps improve customer satisfaction due to timely reporting and communication
What's new in Customer Portal (CP) 2.0
• Account based customized governance and delivery reports• Interactive Dashboard for Business Value Realization
• Bug fixes for reported issues
Download Customer Portal (CP) 2.0 mod APK
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